frustration

It really angers me how companies mislead their customers. They have you buy the extended warranty, or phone insurance..but fail to mention all the stipulations...or their employees don't kno what the hell they are talking about...then they charge you an arm and a leg to get a broken camera, ipod, cellphone fixed and it breaks again...sometimes i feel like im telling the people at verizon how to work the phone or how the plan works..i thought employees were key in any business....and futher more when you are hiring don't you try to employee personable peope...i can't help but to get angry sometimes..mostly because im spending money to have someone screw me over...where did all the honest people go?